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The following three options are available for message tracking.Īsk me before sending a response: This option gets Outlook Web Access to prompt you before sending a read receipt e-mail message to the sender. Read Receipt is a message which a sender receives once you have read the message. Message Tracking Options allow you to control how Outlook Web Access reacts to e-mail messages that you receive for which the sender has requested a read receipt. How to manage read receipt requests in Outlook Web Access or Outlook Web App (OWA) using Message Tracking? Scroll down to the Tracking section, and click the checkbox under For all messages sent, request: Delivery receipt confirming the message was delivered to the recipient’s email server and/or Read receipt confirming the recipient viewed the message.Read receipt in Outlook Web Access or App (OWA).In the Tracking section, click the checkbox for Request a Delivery Receipt and/or Request a Read Receipt.From your new email, click the Options tab.In Outlook 2013/2016 To apply to a single message: Click the checkbox for Request a delivery receipt and/or Request a read receipt.The recipient has the option of declining the sending of receipts, and not all email programs support delivery and read receipts, so it’s best to use these only when necessary and when you know the recipient has the capability of sending receipts–like when your recipient is a colleague and you’re both using Outlook with Exchange.

Delivery receipts will indicate that your email was or wasn’t delivered to the recipient’s mailbox it will show you that the message reached their email server, but doesn’t necessarily mean it’s in the user’s inbox. Read receipts will indicate whether the email was opened, and are sent directly from the user who opens the email. The difference between delivery receipts and read receipts The video above shows these methods, and you can also find instructions below. Outlook provides the capability to track emails and get delivery and read receipts for all emails you send and for single messages.

But if you have an important message it can be useful to know whether the message has been delivered and/or read. If we get a response, that usually suffices.

Most of us spend our days firing off emails without much consideration for how or when they are delivered.